Shipping
Delivery
We post orders from Perth with Australia Post, within Australia only. Postage is a flat rate based on your order size: $12.50 for smaller orders like chalk, caps, and tees, and $22.50 for larger orders like guidebooks. Very large orders that need two parcels are $43. You'll see the exact amount at checkout and get a tracking email once your order is on its way.
Dispatch times
Our volunteers pack every order, so please allow up to 5 business days for us to post yours. Around events and holidays, it can take a little longer, as we are most likely away climbing. We'll let you know if there's a delay or if something's out of stock.
Free pick-up (by arrangement only)
You can skip the postage and collect your order in Perth:
- Oasis Climbing – with Lily
- Urban Jungle – with Jiri
- At a CAWA event – with the event organiser
Please arrange pick-up with us before you place your order. Not every item is available at every location, so email shopmanager@climberswa.asn.au first with what you'd like and where you'd like to collect it. Once we've confirmed, choose pick-up at checkout, and we'll agree on a time.
If you choose pick-up without arranging it first, we may not be able to fill your order as placed. We'll get in touch and either post it to you once you've paid postage, or cancel the order and refund you in full.
Returns and refunds
Whatever our policy says, Australian Consumer Law has your back. If something you buy from us is faulty, damaged or not what we described, you're entitled to have it put right.
If something's wrong with your order
This doesn't affect your rights under Australian Consumer Law. If an item arrives faulty, damaged or isn't what we described, email us within 14 days of delivery with your order number and a photo of the problem. We'll replace it or refund you, and in most cases you won't need to send it back. If we do need it returned, we'll cover the postage.
Changed your mind?
We're a volunteer-run not-for-profit, and the shop exists to promote CAWA and get guidebooks into climbers' hands, not to make money. Because of this, we can't offer returns, exchanges or refunds for a change of mind, including for the wrong size. Please check sizes and details before you order, and email us if you're unsure.
How to return something
Email [shop@climberswa.asn.au - confirm address] with your order number and what went wrong. We'll reply with the return address and next steps. Refunds go back to the payment method you used, usually within [5] business days of your return arriving. Your order confirmation email is all the proof of purchase you need.
Memberships
Memberships renew each year automatically on the anniversary date. You can cancel at any time from your account, and you'll keep your membership until the end of the period you've paid for. Renewals aren't refunded, so cancel before your renewal date if you don't want to continue. If you've been charged in error, contact us, and we'll fix it.
Donations
Donations to the Rebolting Fund aren't refundable. If you've made a mistake, let us know, and we'll help.
Quick answers
How long will my order take?
Can I track my order?
Can I return or swap an item?
How does pick-up work?
Do you ship overseas?
Can I swap for a different size?
Something not right?
Email shopmanager@climberswa.asn.au with your order number and a quick note about the problem. We're volunteers, so give us a few days to get back to you. We will.